Due to the changing landscape of Data Protection, Privacy and Security, we are updating our Terms of Service, Data Processing Agreement and other associated documents. As of 21st August 2026, the updated Terms will apply to all customers. The existing agreements can be found at Terms of Service – Legacy and Data Processing Agreement – Legacy, and these will still apply to new customers joining us between now and 21st August 2026.

On the above date, Org Admins will be asked to agree to the updated Terms of Service for continued access to the Service, and once authenticated, they will also be asked to agree to the updated Data Processing Agreement.

If you have any queries around this change, please contact the support team who will direct you to the appropriate assistance.

 

classroom.cloud Terms of Service

Please read carefully before subscribing to classroom.cloud. This agreement governs your use of NetSupport’s classroom.cloud services. This agreement consists of:

This agreement is initially agreed upon creation and setup of your account and access for your organisation. In addition, where required for procurement or regional legislation purposes, the initial agreement can be confirmed using a signed template, such as the National Data Privacy Agreement for the respective US Districts, States or Alliances, or procurement frameworks such as G-Cloud. These are generally available upon request through your account manager.

Subsequent substantive updates to this agreement, within the Terms of Service, the Data Processing Agreement or other associated schedules and/or annexes, are completed by notification and agreement within the platform and can only be completed by a platform user with the relevant role. Where additional functionality is turned on and used by the customer, this is agreed as an acceptance of any additional terms for that functionality (e.g. Active Monitoring in partnership with SWGfL) or as set out in Schedule 1.

By accepting the Terms of Service, you agree to the terms as defined below. If you are entering into these terms of service and agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity and its affiliates to these terms and conditions, in which case the terms “you” and “your” shall refer to such entity and its affiliates. If you do not have such authority, or if you do not agree with these terms and conditions, you must not accept these terms of service and may not use the services.

To the extent that NetSupport Ltd is, on behalf of the Customer, processing Customer Data that is subject to UK Data Protection Laws, by agreeing to these terms, you are also agreeing to the Data Processing Agreement and EU Standard Contractual Clauses, defined below, with NetSupport Ltd for the transfer of Personal Data to processors. In addition, local Data Protection legislation may also apply and, where additional information is required, this will be placed within the relevant schedule.

If you are agreeing to this Agreement, the Data Processing Agreement and any other applicable schedule for use of the Services by an organisation, you are agreeing on behalf of that organisation. You must have the authority to bind that organisation to these terms, otherwise you must not sign up for the Services. Where required, signed authority for data processing can be exchanged which includes the acceptance of these terms, the associated Data Processing Agreement and agreement to accept further updates to these documents through digital means within the service.

NetSupport Ltd is a company registered in the UK, Company Number: 02386638.
Our address is: NetSupport House, Towngate East, Peterborough, Lincolnshire, United Kingdom, PE6 8NE.
Our contact number is: +44(0) 1778 382270.
Our Data Protection Officer can be contacted at: [email protected]

1 Services

1.1 Provision. This Agreement governs access to, and use of, the Services and Software. Customer and End Users may access and use the Services in accordance with this Agreement.

1.2 Security Measures. Security Measures are dealt with under Schedule 1.

1.3 Data Processing and Transfer. Data Processing and Transfers are dealt with under Schedule 1.

1.4 Modifications. NetSupport may update the Services from time to time. Where this changes the Services in a manner that materially reduces their functionality, NetSupport will notify the Customer at the email address associated with the account, and the Customer may provide notice within 30 days of the change to terminate the Agreement. This termination right will not apply to updates made to features provided on a beta or evaluation basis. Where a change is made that is the result of additional functionality being made available, turning on and using that functionality shall be accepted as the continued acceptance of the Terms of Service, Schedule 1: Data Processing Agreement and any additionally relevant schedules or documentation.

2 Suspension

2.1 Suspension of accounts by NetSupport. If an End User: (a) violates this Agreement; or (b) uses the Services in a manner that NetSupport reasonably believes will cause it liability, then NetSupport may request that the Customer suspend or terminate the applicable End User account. If the Customer fails to promptly suspend or terminate the End User account, then NetSupport may do so.

2.2 Security Emergencies. Notwithstanding anything in this Agreement, if there is a Security Emergency, then NetSupport may automatically suspend use of the Services. NetSupport will make commercially reasonable efforts to narrowly tailor the suspension as needed to prevent or terminate the Security Emergency.

3 Intellectual Property Rights

3.1 Reservation of Rights.Except as expressly set forth herein, this Agreement does not grant: (a) NetSupport any Intellectual Property Rights in Customer Data; or (b) the Customer any Intellectual Property Rights in the Services or NetSupport trademarks and brand features.

3.2 Limited Permission. The Customer grants NetSupport only the limited rights that are reasonably necessary for NetSupport to provide the Services. This limited permission also extends to sub-contractors or sub-processors.

3.3 Suggestions. NetSupport may use, modify, and incorporate into its products and services, licence and sub-licence, any feedback, comments or suggestions on the Services that Customers or End Users may send NetSupport or post in NetSupport websites without any obligation to the Customer.

4 Termination

4.1 You are free to stop using our Services at any time. We reserve the right to suspend or terminate your access to the Services with notice to you, if:

4.1.1 you are in breach of these Terms.

4.1.2 you are using the Services in a manner that would cause a real risk of harm or loss to us or other users.

4.2 We will provide you with reasonable advance notice via the email address associated with your account to remedy the activity that prompted us to contact you. If, after such notice, you fail to take the steps we ask of you, we will terminate or suspend your access to the Services.

4.2.1 We will not provide notice before termination where:

(a). you are in material breach of these Terms,
(b). doing so would cause us legal liability or compromise our ability to provide the Services to our other users, or
(c). we are prohibited from doing so by law.

5 Disclaimers

5.1 TO THE FULLEST EXTENT PERMITTED BY LAW, NETSUPPORT AND ITS AFFILIATES, SUPPLIERS AND DISTRIBUTORS MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, ABOUT THE SOFTWARE OR SERVICES. THE SOFTWARE OR SERVICES ARE PROVIDED “AS IS.” WE ALSO DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE CUSTOMER IS RESPONSIBLE FOR USING THE SOFTWARE OR SERVICES IN ACCORDANCE WITH THE TERMS SET FORTH HEREIN.

6 Miscellaneous

6.1 Subcontracting. NetSupport will remain liable for all acts or omissions of its sub-contractors or sub-processors, and for any sub-contracted obligations.

6.2 Force Majeure. Neither NetSupport nor the Customer will be liable for inadequate performance to the extent caused by a condition that was beyond the party’s reasonable control (for example, natural disaster, act of war or terrorism, riot, labour condition, governmental action, and Internet disturbance).

6.3 Discontinuation of Services.We may decide to discontinue the Services in response to unforeseen circumstances beyond NetSupport’s control or to comply with a legal requirement. If we do so, we will give you reasonable prior notice. If we discontinue Services in this way before the end of any fixed or minimum term you have paid us for, we will refund the portion of the fees you have pre-paid but have not received Services for.

6.4 Governing Law. If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Agreement/Privacy Policy.

6.5 Governing Law. The agreement will be governed by the laws of England.

Last updated: 2026-06-11

Revision: 4