Frequently Asked Questions

Yes. classroom.cloud is cloud-hosted, so schools do not need to install or maintain an on-premise server to operate the platform. Teachers and authorised staff access the relevant consoles through supported web browsers, while the classroom.cloud Student component is installed on the devices the school wants to manage.

Product updates are delivered as part of the service, and classroom.cloud can integrate with established school platforms including Microsoft School Data Sync, Google Classroom, ClassLink and Clever for eligible US customers.

The Administrator web portal, Teacher Console and associated Student applications are available in English (UK), English (US), French, German, Italian, Spanish, Polish, Dutch, Portuguese (Brazil), Arabic, Turkish and Hungarian.

classroom.cloud offers several class connection modes to support different school environments. Where students move between rooms and bring their own assigned device, or use shared device carts and may use a different device each day, classes can be based on user accounts.

Teachers can have class lists for each lesson, populated with the relevant students and usernames. When a teacher starts a class, classroom.cloud connects to those users regardless of the individual device they are using. At the end of the lesson, the teacher ends that class and can start the next one.

Schools can also automate class creation by integrating classroom.cloud with Google Classroom, Microsoft School Data Sync, ClassLink or Clever for eligible US customers.

Yes. Because classroom.cloud is cloud-based, authorised teachers can connect to enrolled Student devices wherever they are being used, provided the device has an internet connection and the school’s privacy and connection settings allow it.

Schools can restrict connections to approved hours, term dates and networks where required.

Organisation administrators can use Privacy Settings to control when Student devices are available for connection. Schools can restrict connections to approved school hours and term dates and can add school network or Wi-Fi details to prevent unauthorised connections outside the approved environment.

classroom.cloud has been independently evaluated by recognised education and technology organisations. It has earned the ISTE Seal and has been evaluated by Education Alliance Finland, which awarded high scores for pedagogical approach, learning goals and learning engagement. classroom.cloud has also received ICEIE certification and independent privacy certifications from iKeepSafe.

Customer case studies, independent reviews and evaluation reports are available on the Evidence of Impact page.

classroom.cloud uses a fixed per-device, per-year pricing model. The final quote depends on the number of devices, the toolkits required and the subscription term, with options available for larger deployments and multi-year subscriptions.

There are no implementation fees, and onboarding and ongoing support are included as standard. Schools can request a quote based on their requirements from the classroom.cloud pricing page.

Yes. A new classroom.cloud account starts as a 30-day trial and can be used with up to 50 portal users and up to 30 enrolled Student devices. This gives schools an opportunity to test deployment and explore the platform in their own environment before purchasing. No credit card is required to start the trial.

Yes. Product updates, fixes and new features are included as part of an active classroom.cloud subscription, so customers can use the latest available version without purchasing separate upgrades.

If you contact NetSupport about licensing or a technical question, you may be asked for your Account ID or Serial Number.

To find the Account ID, sign in to classroom.cloud as an Organisation Admin, select Organisation and then Licence. The Account ID appears under the organisation name and can be copied from the page.

The Serial Number is also available on the Licence page. Users signed in with teacher permissions can also see the Serial Number at the bottom-left of the portal.

Teachers can use classroom.cloud to manage Student activity during lessons, including viewing screens, sharing the teacher’s screen and audio, locking screens, launching websites and applications, controlling internet and application access, communicating with students and checking understanding through surveys.

Additional tools include remote control, help requests, rewards, lesson details, power controls and password reset features, with availability varying by operating system.

The classroom.cloud Risk Index uses contextual analysis to help safeguarding staff prioritise potentially higher-risk events and vulnerable students. It considers factors such as the context and history of activity, the device used, time of day, websites and applications involved, previous alerts and the priority assigned to the triggered keyword or phrase.

For example, repeated searches around a high-risk safeguarding topic outside normal class time may contribute to a higher risk score than a lower-priority term used once in a curriculum context. The score is intended to help staff prioritise review, not replace professional safeguarding judgement.

Yes. Keywords and phrases can be assigned different severity or priority levels, and schools can adjust the default settings. Depending on the level configured, classroom.cloud can log the event, raise an alert, capture a screenshot, capture a short activity recording and send an email notification to a designated member of staff.

Custom alerts can also be created based on factors such as keyword category, priority and school site, helping ensure alerts are directed to the appropriate staff.

• Low: record the triggered keyword in the classroom.cloud portal.
• Medium: record the keyword and raise an alert in the portal.
• High: record the keyword, capture a screenshot, raise an alert and send an email notification.
• Urgent: record the keyword, capture a screenshot and video, raise an alert and send an email notification.

While a subscription remains active, data captured by the eSafety/safeguarding component is retained for 13 months before deletion.

If a subscription is cancelled or an evaluation period ends, the standard Terms of Service apply and account data is deleted after 30 days. If an account is terminated by NetSupport, the data is removed immediately. Schools will be notified if these terms change.

Yes. The classroom.cloud mascot, Bob, can be removed from the dashboard and Teacher Console. Organisation administrators can change this in General Settings under Customise.

classroom.cloud is web-based, so the Teacher Console requires a supported browser. The currently published supported browsers are:

• Google Chrome 86 or later
• Microsoft Edge 88 or later (Chromium-based)
• Opera 77 or later
• Safari on iOS 16+, iPadOS and macOS
• Firefox 144 or later

The classroom.cloud Admin Portal is web-based and requires a supported browser. The currently published supported browsers are:

• Safari on iOS 16+, iPadOS and macOS
• Google Chrome 86 or later
• Microsoft Edge 88 or later (Chromium-based)
• Mozilla Firefox 77 or later
• Opera 77 or later

To manage Student devices and perform IT management tasks, the Tech Console currently requires Windows 11 64-bit.

To monitor and manage a Student device, the classroom.cloud Student component must be installed on it. The currently published supported operating systems are:

• Windows 10 and Windows 11, with at least 200 MB free disk space. Image Analysis requires 64-bit Windows.
• ChromeOS 116 or later, with at least 5 MB free disk space.
• Android 12 or later.
• iPadOS 14 or later.
• macOS 10.15 Catalina or later for desktop Macs.

Yes. In the Google Admin console, go to Chrome Management, Device Settings and then Sign-in settings for the relevant organisational unit or domain. Set the Sign-in restriction option to restrict sign-in to an approved list of users.

Yes. classroom.cloud can be installed on the same device as NetSupport DNA, NetSupport Manager or NetSupport School. NetSupport School and classroom.cloud should not normally be used to control the same device at the same time, but both products can be installed.

Sign in to the classroom.cloud portal as an Organisation or Site Admin and open the Installers area for the relevant site. This contains the available Student installers, links to the relevant app stores and deployment guidance.

NetSupport provides a step-by-step deployment guide for mass-deploying the classroom.cloud Student application to Windows devices using Microsoft Intune. Use the guide titled “Deploying the classroom.cloud Student application using Microsoft Intune”.

NetSupport provides a deployment guide titled “Deploying the Android Student”, which explains how to install the classroom.cloud Android Student on managed devices.

Normally, no manual inbound port configuration is required. classroom.cloud Student devices make outbound connections over port 443, and the Teacher Console also uses outbound connections over port 443. Once the Student devices have established their connection to the classroom.cloud service, they become available to authorised Teacher Consoles.