The evidence

“classroom.cloud represents high educational quality and is proven to promote learning efficiently.”

– Education Alliance Finland
Conducts impact evaluations based on global quality standards for learning solutions

Report summary

classroom.cloud has been extensively evaluated by Education Alliance Finland (EAF), which conducts product impact evaluations based on global quality standards for learning solutions. EAF’s report concluded that:

In classroom.cloud, teachers have a wide range of tools to manage the classroom actions and are able to produce versatile tasks and contents to support remote lessons.

Using classroom.cloud lets the teacher focus on teaching as they can be confident of what their students are doing with their devices.

classroom.cloud gives good tools for teacher-student communication and lowers the threshold of asking for help (also in distance learning).

The evaluation process

Pedagogical approach

The rating scale

98% - Active learning

classroom.cloud has several ways how the teacher can notice and support students’ activity… Therefore the teacher can give the students more freedom to work independently and focus only on supporting them. These benefits are especially apparent in distance learning or when working in a classroom with young learners.”

87% - Collaboration

classroom.cloud is built for collaboration between teacher and students… classroom.cloud complements other LMSs in a great way since it gives tools for real-time communication, which are often lacking in other environments…”

99% - Linear

The lessons held with classroom.cloud are completely in control by the teacher, and their progress can be scheduled accurately. Classroom.cloud can be used to set equal learning paths for all users or the teacher can provide differentiated instructions and contents for different students…”

94% - Construct

classroom.cloud scales well for various learning situations… The tools like Quick launch, Chat, Screen share, and Presentation allow very multimodal use of learning resources…”

Learning engagement

The rating scale

Safety

The platform provides a safe digital environment for the students to study and the teachers to work with. The teachers have a good amount of tools for taking action with misbehaving students (lock screen, block web pages or software, communicate with the student).”

Respect

“…The guidance tools the teacher has are especially great for special education – control of the screen, quick launch and other tools make it possible to help students, who might struggle in focusing or who need help in accessing suitable resources.”

Competence

“The platform provides excellent tools for teachers to conduct a remote (or in-class) lesson… Using classroom.cloud gives the teacher confidence in focusing on teaching and not to worry about what their students are doing.”

Autonomy

The platform allows the student to work independently, providing the possibility to ask and get help from the teacher online…”

Stimulation

“The product provides a possibility for the teacher to create versatile tasks and share content as well as to guide the students to do research and look for information with the tools in the platform. This allows for rich online learning.”

Relatedness

“The platform is visually appealing and simple. Surveys and chat are easy-to-use tools for group communication.”

We chose classroom.cloud because we needed a platform which helped our teachers easily monitor pupils’ activities and progress – allowing us to keep them on track with their learning. It also works both inside and outside the classroom, which is really reassuring given the times.

Ben Whitaker

Head of IT services, Bury Grammar School

classroom.cloud has made virtual teaching much easier. I can see when a student is not on task and help them by accessing their assignments, because I can see their screens in real time! You can message their Chromebook directly to give instructions or help. classroom.cloud has made it possible to focus on the academics rather than the technology while learning virtually.
Jason Houston

Director of Technology, Life Source International Charter School

Being able to see what my students are seeing helps bridge the huge gap created by pandemic teaching. It has become an indispensable tool for navigation, troubleshooting, and of course, keeping kids on task.
Erica Smith

Sixth-grade teacher, California’s Ready Springs School

Frankly, your software/interface is so incredibly well thought out & simple, the setup and deployment was not hard at all!
Peter Wilson

Network Manager , Pool Academy

Evidence FAQs

What problem are we trying to solve with the purchase of this platform?

classroom.cloud is one solution that supports any learning environment (school classroom, hybrid, and remote). With no swapping between solutions for the different scenarios, it’s a great way to provide continuity for students – and prevent teacher edtech fatigue!

How does this tool allow our students to learn?
classroom.cloud facilitates learning in both a school classroom and with remote learners, ensuring students can continue learning in any environment – helping to minimize their attainment gap. Instructors can share their screen/audio helping to better explain lesson activities, monitor students’ screens to ensure they are on task, collaborate and engage with student using chat, help request and survey tools.
What research is available to show this will improve student learning?

classroom.cloud has been extensively evaluated by Education Alliance Finland (EAF), which conducts product impact evaluations based on global quality standards for learning solutions. EAF reported that “classroom.cloud represents high educational quality and is proven to promote learning efficiently” and awarded it the following ratings:

How will it help increase student engagement?

Students engage in lessons in multiple ways, and individualized instruction/tools allow for better overall engagement. classroom.cloud provides students with several different options for engagement:

  • Survey – Rather than the tradition model of asking and raising hands, teachers can gamify assessment/gauging student understanding by using survey. Using the random mode helps ensure students are picked fairly – and keep them on their toes!

  • Help request – For students who are more introverted, the help request feature allows them to directly ask for assistance without the pressure of other students knowing they need help. This opens the door for them to engage with the teacher in a manner that makes them comfortable.
  • Chat and messaging – Teachers can facilitate 1:1 chats with students and send messages to selected students, creating new ways of staying connected and boosting communicating with the class. Students at home can still participate, increasing their overall feeling of engagement in learning.
  • Lock screens – Behaviour management is important in every classroom however it can be challenging when students are ‘in the zone’ whilst using technology. Locking students’ screens is great for keeping students on task and keeping the focus on the teacher when explaining tasks.
How will this be differentiated and allow for personalized learning?

All of classroom.cloud’s interaction tools (chat, messaging, surveys, launching of web/apps and allowed website lists) can be applied to the class or adapted for individual students, allowing the teachers to personalise each student activities/learning.

The EAF reported “classroom.cloud can be used to set equal learning paths for all users or the teacher can provide differentiated instructions and contents for different students”.

How does classroom.cloud foster dialogue and empowerment among our students?
The platform provides a safe digital environment for the students to study and the teachers to work with. The teachers can deal with misbehaving students (lock screen, block web and apps, and communicate with the student).

The platform allows the student to work independently, yet ask for help from the teacher online. The teacher can provide a wide range of pre-curated materials and tools for the students to work with, enabling the students to create their own goals and paths for learning.

What resources and training are available to help you ensure your platform works? Is it easy to use (intuitive) or will it take time to train?
At NetSupport, we create tools that are designed for ease of use and implementation, but like all digital resources, there is a learning curve. We provide live/on-demand virtual webinars to support implementing our solutions. In addition, teachers will find FAQs and guides on their classroom.cloud dashboard to assist them with common questions, plus we have live chat options via the website.
How are we sure that this will not be one of those platforms that we will need to get rid of next year?
classroom.cloud was co-produced with teachers to ensure its tools meets today’s and tomorrow challenges. Being cloud-based, it ensures schools are fully future-proofed for any learning environment (in school, remote or a mix of both). The solution is also constantly being updated with new features – some of which customers have suggested!

The innovation behind classroom.cloud comes from NetSupport, who have been the market-leaders in award-winning software for over 30 years.

Is it accessible to all learners regardless of their abilities?
The EAF reported that “The platform is visually appealing and simple. Surveys and chat are easy-to-use tools for group communication.” And “…The guidance tools the teacher has are especially great for special education – control of the screen, quick launch and other tools make it possible to help students, who might struggle in focusing or who need help in accessing suitable resources.”
What is required to implement this platform in the classroom and at scale?
classroom.cloud requires only a supported browser for teachers/admins and the following operating systems for students: Win 7, Win 8.1, Win 10, Chrome OS 76+ or Android 7 and above.
What class creation methods are there?
Google Classroom Integration, Microsoft Data Sync, manual, or Class Code.
Where have you seen this platform used so that it produces effective results?

The Education Alliance Finland extensively evaluated classroom.cloud and concluded that it “represents high educational quality and is proven to promote learning efficiently” and it was certified as a high pedagogy solution. To read the full ‘evidence of impact’ report, click here.

Many districts across the US have found classroom.cloud effective and beneficial, including: Plummer Worley Joint USD (ID), Penn Valley Union (CA), Walla Walla PS (WA), and Central Susquehanna IU (PA) to name just a few.

We also have received testimonials from customers such as:

“classroom.cloud has made virtual teaching much easier. I can see when a student is not on task and help them by accessing their assignments, because I can see their screens in real time! The message tool is so valuable when a student is having connection issues and keeps dropping off the video call. You can message their Chromebook directly to give instructions or help. classroom.cloud has made it possible to focus on the academics rather than the technology while learning virtually.”
Jason Houston, Director of Technology, Life Source International Charter School

What standards for safety and security does this solution adhere to?
Privacy and security is of course key, and with classroom.cloud you can specify Privacy Settings to ensure the student devices can only be connected to during approved school hours and during term time. You can even add the school network and Wi-Fi details to prevent any unauthorized connections.

Using ‘allowed’ and ‘restricted’ website/application lists also ensures students can only access relevant websites and are shielded from unsuitable content.

What student data is collected? Is personally identifiable information collected?

Please review our privacy policy for full details.

How does your solution let you import, export or synchronize information? what types of information and in what format?
classroom.cloud allows you to import student/class data via .CSV files using our specified format. To save time, data can also be synchronized via Microsoft Data Sync or Google Classroom.
Explain your customer support process if we have a problem with your product.

Customers are able to reach out through a variety of channels including:

  • Phone (1-877-715-HELP) EST or 44(0)1778 382272 (9am-5pm GMT)
  • Email: [email protected]
  • Live chat via any of our website
  • Online ticket submission
  • Contact their assigned territory manager or customer experience manager

Once a ticket has been created, support investigates the issue through different means (Phone call, online chat, email, remote desktop support) to identify and fix the issue.

Explain your pricing structure?

classroom.cloud uses an annual subscription licensing model and is based on the number of student devices you want to monitor, have installed the student component onto and have moved out of the unassigned devices group to make them available in classes.

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