Frequently Asked Questions
General Questions
How is classroom.cloud licensed?
How do I find my organization’s Account ID or Serial Number?
If you need to contact us about your product license or with a technical question, we will need your unique Account ID or Serial Number to help us quickly find your account details.
Account ID
To find your ID, you’ll need to be logged into classroom.cloud as an Organization Admin. From the menu, click Organization followed by License. Your Account ID is listed there under your organization name. Simply click the Copy button and paste the information into an email or online Chat with us.
Serial number
We can also identify your account from your Serial Number. You can find this either on the License page or, if you are logged in with teacher permissions, you will see it at the bottom left corner of your portal page.
Can I manage different OS device types from the Teacher Console at the same time?
Yes, classroom.cloud currently provides Student installers for Windows, Chromebooks and Android (Mac and iOS are coming soon!).
How do I stop a student device from being connected to when not at school?
How can I be sure that classroom.cloud is a high-quality solution?
classroom.cloud has been extensively evaluated by Education Alliance Finland (EAF), which conducts product impact evaluations based on global quality standards for learning solutions. EAF reported that “classroom.cloud represents high educational quality and is proven to promote learning efficiently” and awarded it the following ratings:
- 94% in pedagogical approach
- 90% in learning goals
- 4.07 out of 5 in learning engagement.
To read the full report click here.
What languages does classroom.cloud support?
The administrators web portal, teacher console and the associated student applications are available in the following languages: English, French, German, Italian, Spanish, Polish, Dutch, Portuguese (Brazil), Turkish (Coming Soon) and Hungarian (Coming Soon).
Safeguarding FAQs
What is the Keyword Risk Index and how is the risk score calculated?
classroom.cloud’s contextual intelligence-based Risk Index automatically flags high-risk events and vulnerable students, based on sophisticated contextual AI risk analysis. It assesses the context and history of a child’s activities – from the devices used, time of day, websites visited and apps used (including previous alerts they may have triggered) and the priority assigned to the triggered keyword – and, from this information, creates a numerical risk index.
A high risk index number could result if a child has repeatedly researched a safeguarding topic (e.g. suicide) out of class time. A lower index rating could result from a student searching a lower risk keyword in a local application during school hours that may have been used for curriculum topics.
When a keyword/phrase is triggered, does classroom.cloud provide any additional supporting information to help the review process?
This ranges from a simple logging of the event (e.g. displaying the triggered keyword in the portal’s word cloud), through to capturing a screenshot or a video recording of the user’s activity when triggered, so you know the full background to the event.
Custom alerts can also be created, based on keyword category, priority and the school site where the trigger occurred, that ensure notifications are directed to the correct member of staff.
| Priority | Action taken |
| Low | Record the triggered keyword in the classroom.cloud portal. |
| Medium | Record the keyword and raise a separate alert in the portal for the designated member of staff. |
| High | Record keyword, capture a screenshot, raise alert and send an email to the designated member of staff. |
| Urgent | Record keyword, capture a screenshot and video, raise alert and send an email to the designated member of staff. |
How long does classroom.cloud retain my school’s eSafety/safeguarding data?
Should you cancel your subscription (or at the end of an evaluation period), our standard Terms of Service will apply. All account data will be deleted after 30 days.
If your account is terminated by NetSupport, then all data will be removed immediately.
If there are any changes to these terms, you will be notified by email.
System Requirements
What are the system requirements to run the Teacher Console?
classroom.cloud is a web-based solution and only requires a supported browser. Supported browsers for the teacher console include:
– Google Chrome 86+
– Microsoft Edge 88+ (Chromium based)
– Opera 77+
What are the system requirements to run the Admin Portal?
– Safari (iOS, iPadOS, macOS)
– Google Chrome 86+
– Microsoft Edge 88+ (Chromium based)
– Mozilla Firefox 77+
– Opera 77+
What are the system requirements for Student devices?
In order to monitor and manage student devices, classroom.cloud requires an agent to be installed on each student devices. The following operating systems are supported:
– Windows 8.1 or Windows 10 (with a minimum of 200Mb free disk space).
– ChromeOS 86+ (with a minimum of 5Mb free disk space).
– Android 7 or above.
Evidence FAQs
View the questions and answers every school should ask before they buy a solution.
Set up FAQs
Can I restrict access to my managed Chromebooks to just my domain user accounts?
Yes, in the Google Admin console, under Chrome Management, Device Settings, Sign-in settings for your OU or domain set the Sign-in restriction option to Restrict sign-in to a list of users. https://support.google.com/chrome/a/answer/1375678?visit_id=637296100428049081-3576605935&rd=1#restrictsignin
If I have NetSupport DNA, NetSupport Manager or NetSupport School installed can I still install classroom.cloud?
classroom.cloud can be installed and coexist on the same device as NetSupport DNA, NetSupport Manager or NetSupport School. We do not recommend that you use NetSupport School and classroom.cloud at the same time but you can have them both installed.
Where can I find the student installers?
You will find all student installers, required links to apps stores and deployment guides within your classroom.cloud portal under Installers for each site when you sign in as an Organisation or Site admin.
How do I install the Student onto a Windows device using Microsoft Intune?
How do I install the Student onto a Chromebook using the Google Management Console?
Our supporting document, Using the Google Admin Console to manage the Student extension for Chrome, will guide you through the steps needed to deploy the Chrome Student Extension.
How do I deploy the Android Student onto managed devices?
Do I need to configure a specific network port to establish connections between the teacher and student devices?
There is no requirement to manually configure the network port used to establish connections between teacher and student devices.
classroom cloud students automatically make outbound connections to our servers on port 443. There should be no requirement to configure any inbound ports at the student side. Once the student machines have established a connection with the servers, they are then available for the Teacher Console to connect.
Similarly, when launched, the Teacher Console will also make outbound connections to the students on port 443. Again, there would be no requirement at the Teacher Console to configure any inbound ports.
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