Frequently Asked Questions

classroom.cloud offers several ‘class connection’ modes to cater for different scenarios. In environments where students move from room to room and bring devices with them (1:1) or use carts and have different devices every day, classroom.cloud offers classes based on user accounts.

Teachers have class lists based on their classes throughout the day and each is populated with the list of students and their usernames. Upon launching the class, classroom.cloud will connect with that set list of users – regardless of device – and pull them into the class for that period. Once the class is over, you end your class and launch your next one.

To automate this process, you can integrate classroom.cloud with Google SSO/Classroom, Microsoft Data Sync, Classlink, or Clever (US only). This automatically builds your classes for you.

For more information, see the My Classes section of our Administrators User Guide.

If you need to contact us about your product license or with a technical question, we will need your unique Account ID or Serial Number to help us quickly find your account details.

Account ID
To find your ID, you’ll need to be logged into classroom.cloud as an Organization Admin. From the menu, click Organization followed by License. Your Account ID is listed there under your organization name. Simply click the Copy button and paste the information into an email or online Chat with us.

Serial number
We can also identify your account from your Serial Number. You can find this either on the License page or, if you are logged in with teacher permissions, you will see it at the bottom left corner of your portal page.

Yes, classroom.cloud currently provides Student installers for Windows, Chromebooks and Android, Mac and iOS.

classroom.cloud has been extensively evaluated by Education Alliance Finland (EAF), which conducts product impact evaluations based on global quality standards for learning solutions. EAF reported that “classroom.cloud represents high educational quality and is proven to promote learning efficiently” and awarded it the following ratings:

• 94% in pedagogical approach
• 90% in learning goals
• 4.07 out of 5 in learning engagement.

To read the full report click here.

This ranges from a simple logging of the event (e.g. displaying the triggered keyword in the portal’s word cloud), through to capturing a screenshot or a video recording of the user’s activity when triggered, so you know the full background to the event.

Custom alerts can also be created, based on keyword category, priority and the school site where the trigger occurred, that ensure notifications are directed to the correct member of staff.

Should you cancel your subscription (or at the end of an evaluation period), our standard Terms of Service will apply. All account data will be deleted after 30 days.

If your account is terminated by NetSupport, then all data will be removed immediately.

If there are any changes to these terms, you will be notified by email.

– Safari (iOS, iPadOS, macOS)
– Google Chrome 86+
– Microsoft Edge 88+ (Chromium based)
– Mozilla Firefox 77+
– Opera 77+

In order to monitor and manage student devices, classroom.cloud requires an agent to be installed on each student devices. The following operating systems are supported:

– Windows 8.1, Windows 10 and Windows 11 and Windows 11 SE (with a minimum of 200Mb free disk space).
– ChromeOS 86+ (with a minimum of 5Mb free disk space).
– Android 7 or above.
– iOS 11 or above.
– Mac OSX (Desktop Macs) – 10.15 (Catalina) +